FAQ

General Questions

Where to buy Liene photo printer?

We only have our product on sale on Amazon US site now, and in April, we would start our store on Amazon Europe site. Search 'Liene photo printer' to find us!

What makes Liene different?

At Liene we are a dynamic and evolving company that capture moments and keep memories through printing photos for our customers. We listen to our consumers and are continually working on inventing our products and engineering them to perfection. There is no other company with our system, our quality, or our customer service. Customer's feedback speak for themselves. Be wary of any counterfeits and please report them to us at liene.service@hannto.com.

How do I activate my 1-year warranty?

Please download our app named 'Liene photo printer' through app store and follow the instructions to log in, then your warranty would be activated.

Are you FCC approved?

Yes, our product is FCC approved, please feel free to enjoy our printer with your families and friends!

I couldn't find the answer I'm looking for, what do I do now?

Please send us an email! Our team is happy to help with any questions you may have! Please send us your name, order number, and your question or concern to liene.service@hannto.com, or leave us message from the 'Contact' function on our website. The hours of operation for customer service are Monday through Friday 9 a.m. to 5 p.m. (MST, Arizona time), excluding weekends and major holidays. Our customer service team will do their best to respond as quickly as possible, however, please allow 24-48 hours to receive a response. Thanks for your support.

 

Product Questions

Is there a portable battery edition?

Yes, updated wireless edition would go on sale in Dec 2021, please check our Amazon store for more information. https://www.amazon.com/s?me=A2NZIIIWCO4VVT&marketplaceID=ATVPDKIKX0DER

How many prints does on ink cartridge produce?

Each ink cartridge can support 40 sheets printing. For each Liene replenishment package, it would include 40pcs of photo paper and 1 ink cartridge. 

What device does the printing support?

Nearly all the devices would support, like ios, android, mac, ipad, personal PC, etc.

How to print?

There are 2 choices for you: 1. Download the 'Liene photo printer'APP, edit and print your pictures. 2. Print directly from the 'print' function in your album. We highly recommend the first one so that you could customize your photos, like apply filters or effects to your photo or choose to print regular photos, Polaroid-style photos, or ID photos.

How fast does it print a photo?

The photo printer will take about one minute to get photo printed out since the photo paper has to go through the printer 4 times to get higher quality.

Can the ink cartridge be purchased separately from the paper?

Dear Customer, We are sorry, you cannot purchase ink cartridge separately from paper. In each refill pack box, 1 ink cartridge will come with 40 pcs paper. Each ink cartridge in refill pack can support 40 pcs printing so you don't have to purchase them separately.

How to download Liene APP?

Search 'Liene photo printer' in your app store to find below app and download it.  Or you can scan the QR code below and you will be naviagted to ios store/google play to download.

Am I able to print photos from SD memory card directly from printer?

Sorry, Liene photo printer currently cannot print photos via SD memory.

Where do I buy ink cartridges for this printer?

To get it function well, you have to print photos with Liene photo paper and Liene ink cartridge only. please check our Amazon store link to find Liene replenishment package: https://www.amazon.com/s?me=A2NZIIIWCO4VVT&marketplaceID=ATVPDKIKX0DER.

What if I don't have wifi?

You don’t have to set surrounding wifi up for printing. There is a built-in hotspot in this picture printer, and the connection is based on this hotspot instead of the surrounding wifi. After you successfully connect the printer’s wifi, the printer is ready to print. 

 

Software Questions

How do I add photo paper?

Please follow the steps below to add photo paper: 1. Open the paper tray. 2. Add photo paper to the paper tray with the glossy side up. 3. Close the paper tray. Note: Do not touch the area within the cutting lines of the paper. Note: When more than 20 sheets of photo paper are added to the paper tray, it will be unable to feed paper to the printer.

How do I connect printer ?

Make sure the printer is on and close to your phone. Then follow these steps: 1. Make sure the Wi-Fi indicator is orange and bright, and the printer is connected to the network mode environment normally. 2. Connect the Printer Wi-Fi, open the wireless network of the smart phone and other devices, and select "Liene Photo Printer [XXXX]". Tip: The default connection password is 12345678, you can go to "app-user center" to change the password. Up to 5 devices can be connected at the same time. The specific values of [XXXX] are the last four of the SN number of the printer, which can be seen on the label at the bottom of the Printer. Please check below video for your easy setup.

 

How do I reset printer network Settings?

Press the "on/off" button 3 times, and the printer resets network Settings; Upon successful network reset, the Direct Connection (Wi-Fi) indicator will light up and blink for 2 seconds. The printer then enters the disconnected state.